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AGO provides CSV exports for list pages and card data, plus PDF exports for dashboard views. This guide covers all available exports and how to use them.

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Export Conversations as CSV

  1. Navigate to Chat History in the sidebar
  2. Apply filters to narrow the data (date range, agent, CX Score, topics, etc.)
  3. Click the Export button in the page header
  4. A CSV file downloads with all filtered conversations
The export includes: user email, agent name, message count, creation date, evaluation status, CX Score, individual dimension scores (Resolution Quality, Response Accuracy, Tone & Empathy, Efficiency, Customer Effort), and applied topics/tags.
Exports are limited to 10,000 records. Apply filters to stay within this limit.

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Export Feedback as CSV

  1. Navigate to Feedbacks in the sidebar
  2. Apply filters (date range, issue type, admin status, reviewer, etc.)
  3. Click the Export button
  4. A CSV file downloads with all filtered feedback entries
The export includes: conversation link, user email, issue types, additional feedback text, creation date, tags, evaluation comment, reviewer, and admin status.

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Export Tickets as CSV

  1. Navigate to Tickets in the sidebar
  2. Apply filters as needed
  3. Click the Export button in the page header
  4. A CSV file downloads with the full ticket list (not limited by pagination)

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Export Dashboard Card Data as CSV

On the Knowledge tab of the Dashboard, each card has a download button: On the Tickets tab, the Top Requesters and Top Organizations tables also have download buttons that export the full list beyond the top 10 displayed.
  1. Navigate to Dashboard and select the relevant tab
  2. Click the download icon on the card header
  3. A CSV file downloads with the complete dataset for that card

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Export Dashboard as PDF

Every dashboard tab supports PDF export:
  1. Navigate to Dashboard and select the tab you want to export
  2. Apply any filters (time range, agent, organization)
  3. Click the PDF export button in the dashboard header
  4. A PDF is generated containing all visible charts and metrics for the current tab
The PDF includes a header with the dashboard title and the date range shown. Each tab generates its own PDF — switch tabs and export again if you need multiple.
PDF exports capture the charts as they appear on screen. Expand any collapsed sections before exporting to include them in the PDF.

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Combining Exports for External Analysis

For reporting in spreadsheets or BI tools:
  1. Weekly quality report — Export conversations filtered by last 7 days, import into a spreadsheet, create pivot tables by CX Score range and agent
  2. Knowledge gap analysis — Export the Knowledge tab’s Top Shared Documents, cross-reference with feedback export filtered by “Information Not Found” to find topics users ask about but the knowledge base doesn’t cover well
  3. Ticket volume tracking — Export tickets monthly, compare volumes and top requesters over time