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The Share button at the top right creates a link to the conversation up to its latest message. You can also share an earlier part using Share under an assistant answer. Anyone who can sign in to AGO can open it, whether or not they would normally be allowed to see that conversation.
The link needs an AGO account. To send an individual question and answer to someone without an account, use Export under that answer. It opens the print dialog, where you can save the question and answer as a PDF. Each click on Export is recorded, and staff can review these clicks from the Assistant.
  1. Open the conversation and wait for any reply to finish
  2. Click Share at the top right
  3. Review the confirmation explaining who can open the link, then click Share and copy link
  4. The link is copied to your clipboard and the button displays Link copied! for two seconds, then turns green with Shared · Copy link
Shared · Copy link means a link already exists for the current version, including after you reload the page. Click it again to copy the same link without another confirmation. When you add messages, the button changes to Update share; confirm again to create a link to the updated conversation. Canceling the confirmation does not create a link. To stop the link at an earlier answer, click Share under that answer instead. A confirmation tells you what you just copied:
Public link copied to your clipboard Anyone with this link can view this conversation
Paste it into a chat message, an email, or a ticket.
There is no per-person permission on the link: it works for every AGO user who receives it, including people who could not otherwise open that conversation. Treat it the way you would treat a screenshot posted in a team channel.
The link includes messages only up to the selected message. Later messages are excluded, but changes to the included messages or the conversation title can appear when the link is opened again: Two consequences worth knowing:
  • Continuing the conversation afterwards is safe. New messages never appear on a link you already sent. To share the newer part, use Update share at the top right — that produces a second, separate link.
  • Sharing twice from the same answer gives you the same link. Clicking Share again hands you the URL already in circulation rather than creating another one.

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What a recipient can do

Someone who opens the link signs in as usual, then sees a banner marking it as a shared conversation, followed by the transcript and a message box. For an ordinary AGO conversation, if someone else writes in that box, AGO starts a separate conversation for them, seeded with the most recent history (up to 200 messages), and answers there. It appears in their conversation list. Their new messages do not appear on the shared link or in the original conversation. The new conversation follows the usual workspace access rules, including administrator access. Conversations connected to an external messaging platform and simulation conversations can continue the original conversation instead of creating a separate one. If you open your own link and reply, there is nothing to copy — the conversation is already yours, so the reply simply continues it. In either case, the shared link excludes messages after the selected message. It continues to read the included messages, so editing or deleting those messages can change what it displays. A link stops working when either the conversation or the message it was cut at is deleted. Deleting the conversation revokes every link made from it. Three links in AGO look alike and behave very differently: All three need an AGO account. To pass an exchange to a colleague, use Share. To invite a group to ask the same question, use a conversation starter link. To send a question and answer to someone with no account, use Export and save it as a PDF from the print dialog. The address bar (/chat/<id>) opens the original conversation under the workspace’s usual access rules.