# AGO Documentation

> AGO Documentation - The Customer Operations Hub for outstanding AI-powered experiences

## Docs

- [Administration](https://ago.mintlify.app/admin/administration.md): Comprehensive tools for managing the AGO platform
- [Assistant](https://ago.mintlify.app/admin/assistant.md): Chat with AGO's own agent from inside the admin interface.
- [Document Editor](https://ago.mintlify.app/admin/document-editor.md): Full-featured markdown editing with real-time preview and version history
- [OAuth Connections (Admin)](https://ago.mintlify.app/admin/oauth-connections.md): View and revoke OAuth tokens issued to MCP clients in your AGO workspace.
- [Agents](https://ago.mintlify.app/agent/agents.md): Configure AI agents that interact with users and execute tasks
- [Connect Claude Web to AGO](https://ago.mintlify.app/agent/connect-claude-web.md): Use Claude Web's custom connectors to access your AGO knowledge, conversations, and tickets through MCP.
- [Router Agent](https://ago.mintlify.app/agent/router.md): Automatically route user messages to the best specialist agent using AI-powered intent detection
- [Create Agent](https://ago.mintlify.app/api-reference/agents/create-agent.md): Create a new agent.
- [Delete Agent](https://ago.mintlify.app/api-reference/agents/delete-agent.md): Delete an agent by ID.
- [Get Agent](https://ago.mintlify.app/api-reference/agents/get-agent.md): Get an agent by ID.
- [List Agents](https://ago.mintlify.app/api-reference/agents/list-agents.md): List all agents.
- [Update Agent](https://ago.mintlify.app/api-reference/agents/update-agent.md): Update an existing agent.
- [Get Dashboard Analytics](https://ago.mintlify.app/api-reference/analytics/get-dashboard-analytics.md): Get dashboard analytics data.
- [Export Threads](https://ago.mintlify.app/api-reference/conversations/export-threads.md): Export conversation threads data.
- [Get Thread](https://ago.mintlify.app/api-reference/conversations/get-thread.md): Get a conversation thread by ID, including all of its messages with sources, feedback, tool calls, and attachments. API keys are admin-scoped, so admin/evaluation fields are always included.
- [List Message Feedback](https://ago.mintlify.app/api-reference/conversations/list-message-feedback.md): List feedback for a specific message.
- [List Thread Feedback](https://ago.mintlify.app/api-reference/conversations/list-thread-feedback.md): List all feedback across all messages in a thread.
- [List Threads](https://ago.mintlify.app/api-reference/conversations/list-threads.md): List all conversation threads.
- [Set Thread Admin Comment](https://ago.mintlify.app/api-reference/conversations/set-thread-admin-comment.md): Set the admin/reviewer comment on a conversation thread.
- [Set Thread Admin Status](https://ago.mintlify.app/api-reference/conversations/set-thread-admin-status.md): Set (or clear) the admin status on a conversation thread.
- [Set Thread Admin Tags](https://ago.mintlify.app/api-reference/conversations/set-thread-admin-tags.md): Replace the admin tags on a conversation thread with the given tag IDs.
- [Set Thread Evaluation](https://ago.mintlify.app/api-reference/conversations/set-thread-evaluation.md): Set the evaluation (OK / KO / NEUTRAL / NOT_EVALUATED) for a conversation thread.
- [Cancel Extraction](https://ago.mintlify.app/api-reference/coverage/cancel-extraction.md): Ask an in-progress extraction run to stop after the current conversation.
- [Delete Coverage Referential](https://ago.mintlify.app/api-reference/coverage/delete-coverage-referential.md): Delete a coverage referential and everything attached to it.
- [Export Coverage Referential](https://ago.mintlify.app/api-reference/coverage/export-coverage-referential.md): Export a referential back to the portable JSON format.
- [Extract Questions](https://ago.mintlify.app/api-reference/coverage/extract-questions.md): Analyze the last N days of conversations to extract business questions.
- [Extraction Status](https://ago.mintlify.app/api-reference/coverage/extraction-status.md): Live progress of the latest question-extraction run.
- [Generate Referential](https://ago.mintlify.app/api-reference/coverage/generate-referential.md): Build/refresh one referential per domain from the mined questions.
- [Get Coverage](https://ago.mintlify.app/api-reference/coverage/get-coverage.md): Per-domain coverage percentages from the latest evaluation run.
- [Get Coverage Gaps](https://ago.mintlify.app/api-reference/coverage/get-coverage-gaps.md): Questions the knowledge base does not currently answer.
- [Get Coverage Settings](https://ago.mintlify.app/api-reference/coverage/get-coverage-settings.md): Coverage-related tenant settings.
- [Import Coverage](https://ago.mintlify.app/api-reference/coverage/import-coverage.md): Import a coverage referential (JSON).
- [List Coverage Questions](https://ago.mintlify.app/api-reference/coverage/list-coverage-questions.md): The reference business questions grouped by domain.
- [List Coverage Referentials](https://ago.mintlify.app/api-reference/coverage/list-coverage-referentials.md): List all imported coverage referentials.
- [List Referential Questions](https://ago.mintlify.app/api-reference/coverage/list-referential-questions.md): Paginated reference questions (with ids) of a referential, plus its domains.
- [Move Referential Question](https://ago.mintlify.app/api-reference/coverage/move-referential-question.md): Move a single reference question to another domain.
- [Rename Referential Domain](https://ago.mintlify.app/api-reference/coverage/rename-referential-domain.md): Rename a domain across every question of the referential.
- [Run Coverage](https://ago.mintlify.app/api-reference/coverage/run-coverage.md): Trigger an asynchronous coverage evaluation run.
- [Update Coverage Settings](https://ago.mintlify.app/api-reference/coverage/update-coverage-settings.md): Toggle the daily automatic question extraction.
- [Clear Rows](https://ago.mintlify.app/api-reference/custom-data-sources/clear-rows.md): Delete every row in the datasource. Schema is preserved.
- [Create Custom Data Source](https://ago.mintlify.app/api-reference/custom-data-sources/create-custom-data-source.md): Create a new datasource. Provisions a backing SQL table.
- [Delete Custom Data Source](https://ago.mintlify.app/api-reference/custom-data-sources/delete-custom-data-source.md): Drop the backing table and the metadata row.
- [Delete Rows](https://ago.mintlify.app/api-reference/custom-data-sources/delete-rows.md): Delete rows by `external_id`.
- [Get Custom Data Source](https://ago.mintlify.app/api-reference/custom-data-sources/get-custom-data-source.md): Get full detail, including the schema definition.
- [Get Row](https://ago.mintlify.app/api-reference/custom-data-sources/get-row.md)
- [List Custom Data Sources](https://ago.mintlify.app/api-reference/custom-data-sources/list-custom-data-sources.md): List all custom datasources.
- [Search Rows](https://ago.mintlify.app/api-reference/custom-data-sources/search-rows.md): Search rows with semantic query + filters + pagination.
- [Update Custom Data Source](https://ago.mintlify.app/api-reference/custom-data-sources/update-custom-data-source.md): Update metadata and optionally extend the schema (append-only columns).
- [Upload Pdf](https://ago.mintlify.app/api-reference/custom-data-sources/upload-pdf.md): Upload a PDF; an LLM extracts the schema's fields and inserts a new row.
- [Upsert Rows](https://ago.mintlify.app/api-reference/custom-data-sources/upsert-rows.md): Insert or update rows by `external_id`.
- [Bulk Create Documents](https://ago.mintlify.app/api-reference/documents/bulk-create-documents.md): Bulk create knowledge documents (max 100 per request).
- [Bulk Delete Documents](https://ago.mintlify.app/api-reference/documents/bulk-delete-documents.md): Bulk delete knowledge documents (max 100 per request).
- [Create Document](https://ago.mintlify.app/api-reference/documents/create-document.md): Create a new knowledge document.
- [Create Document Translation](https://ago.mintlify.app/api-reference/documents/create-document-translation.md): Create a new translation for a document.
- [Delete Document](https://ago.mintlify.app/api-reference/documents/delete-document.md): Delete a knowledge document.
- [Get Document](https://ago.mintlify.app/api-reference/documents/get-document.md): Get a knowledge document by ID.
- [List Document Translations](https://ago.mintlify.app/api-reference/documents/list-document-translations.md): List all translations for a document.
- [List Document Versions](https://ago.mintlify.app/api-reference/documents/list-document-versions.md): List all versions for a document.
- [List Documents](https://ago.mintlify.app/api-reference/documents/list-documents.md): List all knowledge documents.
- [Move Document](https://ago.mintlify.app/api-reference/documents/move-document.md): Move a document in the TOC.
- [Restore Document Version](https://ago.mintlify.app/api-reference/documents/restore-document-version.md): Restore a document to a previous version.
- [Update Document](https://ago.mintlify.app/api-reference/documents/update-document.md): Update a knowledge document.
- [Upload Document Attachment](https://ago.mintlify.app/api-reference/documents/upload-document-attachment.md): Upload an image attachment to a knowledge document.
- [Mcp Delete](https://ago.mintlify.app/api-reference/mcp/mcp-delete.md): Terminate an MCP session.
- [Mcp Post](https://ago.mintlify.app/api-reference/mcp/mcp-post.md): Handle MCP JSON-RPC requests (single and batch).
- [Mcp Sse](https://ago.mintlify.app/api-reference/mcp/mcp-sse.md): SSE stream for server-initiated messages.
- [Get Organization](https://ago.mintlify.app/api-reference/organizations/get-organization.md): Get an organization by ID, including email domains.
- [List Organization Email Domains](https://ago.mintlify.app/api-reference/organizations/list-organization-email-domains.md): List email domains for an organization.
- [List Organizations](https://ago.mintlify.app/api-reference/organizations/list-organizations.md): List all organizations.
- [Create Prompt Template](https://ago.mintlify.app/api-reference/prompt-templates/create-prompt-template.md): Create a new prompt template.
- [Delete Prompt Template](https://ago.mintlify.app/api-reference/prompt-templates/delete-prompt-template.md): Delete a prompt template by ID.
- [Get Prompt Template](https://ago.mintlify.app/api-reference/prompt-templates/get-prompt-template.md): Get a prompt template by ID.
- [List Prompt Templates](https://ago.mintlify.app/api-reference/prompt-templates/list-prompt-templates.md): List all prompt templates.
- [Update Prompt Template](https://ago.mintlify.app/api-reference/prompt-templates/update-prompt-template.md): Update an existing prompt template.
- [Bulk Create Test Cases Endpoint](https://ago.mintlify.app/api-reference/simulation/bulk-create-test-cases-endpoint.md): Bulk create test cases in a dataset.
- [Create New Dataset](https://ago.mintlify.app/api-reference/simulation/create-new-dataset.md): Create a new simulation dataset.
- [Create New Persona](https://ago.mintlify.app/api-reference/simulation/create-new-persona.md): Create a new simulation persona.
- [Create New Test Case](https://ago.mintlify.app/api-reference/simulation/create-new-test-case.md): Create a new test case in a dataset.
- [Delete Existing Dataset](https://ago.mintlify.app/api-reference/simulation/delete-existing-dataset.md): Delete a simulation dataset by ID.
- [Delete Existing Persona](https://ago.mintlify.app/api-reference/simulation/delete-existing-persona.md): Delete a simulation persona by ID.
- [Delete Existing Run](https://ago.mintlify.app/api-reference/simulation/delete-existing-run.md): Delete a simulation run by ID.
- [Delete Existing Test Case](https://ago.mintlify.app/api-reference/simulation/delete-existing-test-case.md): Delete a test case by ID.
- [Get Dataset](https://ago.mintlify.app/api-reference/simulation/get-dataset.md): Get a simulation dataset by ID.
- [Get Persona](https://ago.mintlify.app/api-reference/simulation/get-persona.md): Get a simulation persona by ID.
- [Get Run](https://ago.mintlify.app/api-reference/simulation/get-run.md): Get a simulation run by ID.
- [Get Run Status](https://ago.mintlify.app/api-reference/simulation/get-run-status.md): Get the current status of a simulation run.
- [Get Test Case](https://ago.mintlify.app/api-reference/simulation/get-test-case.md): Get a test case by ID.
- [Import From Thread](https://ago.mintlify.app/api-reference/simulation/import-from-thread.md): Extract a test case from an existing conversation thread.
- [List Datasets](https://ago.mintlify.app/api-reference/simulation/list-datasets.md): List all simulation datasets.
- [List Personas](https://ago.mintlify.app/api-reference/simulation/list-personas.md): List all simulation personas.
- [List Results](https://ago.mintlify.app/api-reference/simulation/list-results.md): Get all results for a simulation run.
- [List Runs](https://ago.mintlify.app/api-reference/simulation/list-runs.md): List all runs for a dataset.
- [List Test Cases](https://ago.mintlify.app/api-reference/simulation/list-test-cases.md): List all test cases for a dataset.
- [Run Quick Test](https://ago.mintlify.app/api-reference/simulation/run-quick-test.md): Run a quick single-question test against an agent.
- [Start New Run](https://ago.mintlify.app/api-reference/simulation/start-new-run.md): Start a new simulation run for a dataset.
- [Update Existing Dataset](https://ago.mintlify.app/api-reference/simulation/update-existing-dataset.md): Update an existing simulation dataset.
- [Update Existing Persona](https://ago.mintlify.app/api-reference/simulation/update-existing-persona.md): Update an existing simulation persona.
- [Update Existing Test Case](https://ago.mintlify.app/api-reference/simulation/update-existing-test-case.md): Update an existing test case.
- [Create Smart Source](https://ago.mintlify.app/api-reference/smart-sources/create-smart-source.md)
- [Delete Smart Source](https://ago.mintlify.app/api-reference/smart-sources/delete-smart-source.md)
- [Get Smart Source](https://ago.mintlify.app/api-reference/smart-sources/get-smart-source.md)
- [List History](https://ago.mintlify.app/api-reference/smart-sources/list-history.md)
- [List Smart Sources](https://ago.mintlify.app/api-reference/smart-sources/list-smart-sources.md): List SmartSources attached to a given CustomDataSource.
- [Purge Rows](https://ago.mintlify.app/api-reference/smart-sources/purge-rows.md): Delete every row this SmartSource ever ingested (matched by tag).
- [Trigger Sync](https://ago.mintlify.app/api-reference/smart-sources/trigger-sync.md): Trigger a manual sync. Runs asynchronously via Celery.
- [Update Smart Source](https://ago.mintlify.app/api-reference/smart-sources/update-smart-source.md)
- [Create Source](https://ago.mintlify.app/api-reference/sources/create-source.md): Create a new knowledge source.
- [Delete Source](https://ago.mintlify.app/api-reference/sources/delete-source.md): Delete a knowledge source.
- [Get Source](https://ago.mintlify.app/api-reference/sources/get-source.md): Get a knowledge source by ID.
- [Get Source Sync History](https://ago.mintlify.app/api-reference/sources/get-source-sync-history.md): Get sync history for a knowledge source.
- [Get Source Toc](https://ago.mintlify.app/api-reference/sources/get-source-toc.md): Get the table of contents tree for a knowledge source.
- [List Sources](https://ago.mintlify.app/api-reference/sources/list-sources.md): List all knowledge sources.
- [Sync Source](https://ago.mintlify.app/api-reference/sources/sync-source.md): Trigger a sync for a knowledge source.
- [Update Source](https://ago.mintlify.app/api-reference/sources/update-source.md): Update a knowledge source.
- [Upload Source File](https://ago.mintlify.app/api-reference/sources/upload-source-file.md): Upload a file to a knowledge source.
- [Export Tickets](https://ago.mintlify.app/api-reference/tickets/export-tickets.md): Export tickets to CSV.
- [Get Ticket](https://ago.mintlify.app/api-reference/tickets/get-ticket.md): Get a ticket by ID.
- [Get Ticket Stats](https://ago.mintlify.app/api-reference/tickets/get-ticket-stats.md): Get ticket statistics.
- [List Ticket Messages](https://ago.mintlify.app/api-reference/tickets/list-ticket-messages.md): Get all messages for a ticket.
- [List Ticket Statuses](https://ago.mintlify.app/api-reference/tickets/list-ticket-statuses.md): Get all available ticket statuses.
- [List Tickets](https://ago.mintlify.app/api-reference/tickets/list-tickets.md): List all tickets.
- [Create Tool](https://ago.mintlify.app/api-reference/tools/create-tool.md): Create a new tool.
- [Delete Tool](https://ago.mintlify.app/api-reference/tools/delete-tool.md): Delete a tool by ID.
- [Get Tool](https://ago.mintlify.app/api-reference/tools/get-tool.md): Get a tool by ID.
- [List Tool Types](https://ago.mintlify.app/api-reference/tools/list-tool-types.md): List all available tool types.
- [List Tools](https://ago.mintlify.app/api-reference/tools/list-tools.md): List all tools.
- [Update Tool](https://ago.mintlify.app/api-reference/tools/update-tool.md): Update an existing tool.
- [Create Ui Resource Template](https://ago.mintlify.app/api-reference/ui-resource-templates/create-ui-resource-template.md): Create a new UI resource template.
- [Delete Ui Resource Template](https://ago.mintlify.app/api-reference/ui-resource-templates/delete-ui-resource-template.md): Delete a UI resource template by ID.
- [Get Ui Resource Template](https://ago.mintlify.app/api-reference/ui-resource-templates/get-ui-resource-template.md): Get a UI resource template by ID.
- [List Ui Resource Templates](https://ago.mintlify.app/api-reference/ui-resource-templates/list-ui-resource-templates.md): List all UI resource templates.
- [Update Ui Resource Template](https://ago.mintlify.app/api-reference/ui-resource-templates/update-ui-resource-template.md): Update an existing UI resource template.
- [Add User Permissions](https://ago.mintlify.app/api-reference/users/add-user-permissions.md): Grant one or more permissions to a user without removing existing ones.
- [Get User](https://ago.mintlify.app/api-reference/users/get-user.md): Get a user by ID, including its currently assigned permissions.
- [List Users](https://ago.mintlify.app/api-reference/users/list-users.md): List users. Filters: organization (UUID or name), email, search.
- [Remove User Permission](https://ago.mintlify.app/api-reference/users/remove-user-permission.md): Revoke a single permission from a user, leaving the rest intact.
- [Upsert User](https://ago.mintlify.app/api-reference/users/upsert-user.md): Create a user, or update the existing one matched by email, with pre-assigned information.
- [Command Line Interface](https://ago.mintlify.app/api/cli.md): Manage your AGO workspace from the terminal with the ago CLI
- [API Errors](https://ago.mintlify.app/api/errors.md): Error codes and troubleshooting for the AGO Public API
- [MCP OAuth Reference](https://ago.mintlify.app/api/mcp-oauth.md): How AGO's OAuth 2.1 provider works and how to register a new MCP client.
- [MCP Server](https://ago.mintlify.app/api/mcp-tool-api.md): Connect AI assistants to your AGO workspace via Model Context Protocol
- [Mobile Authentication](https://ago.mintlify.app/api/mobile-auth.md): Authentication methods for AGO mobile API integration
- [Mobile Messaging API](https://ago.mintlify.app/api/mobile-messaging.md): Messaging APIs for mobile with conversation history and real-time streaming
- [Mobile SDK Examples](https://ago.mintlify.app/api/mobile-sdk.md): Complete SDK implementation examples for iOS and Android
- [Mobile Ticketing API](https://ago.mintlify.app/api/mobile-ticketing.md): Ticket creation and dynamic contact form integration for mobile applications
- [OAuth Scopes Reference](https://ago.mintlify.app/api/oauth-scopes.md): Permissions an MCP client can request when authorizing through AGO's OAuth flow.
- [Public API v1](https://ago.mintlify.app/api/public-api-v1.md): Programmatic access to your AGO workspace via scoped API keys
- [SDK API](https://ago.mintlify.app/api/sdk-api.md): Build custom chat experiences with the AGO SDK API
- [Simulation API](https://ago.mintlify.app/api/simulation-api.md): Run agent quality simulations, manage test datasets, and validate agent behavior programmatically
- [Widget Metadata Communication](https://ago.mintlify.app/api/widget-metadata-communication.md): Bidirectional communication between parent page and chat widget
- [What's New](https://ago.mintlify.app/changelog.md): Weekly product updates and new features
- [Airtable](https://ago.mintlify.app/data-connector/airtable-integration.md): Import structured data from Airtable bases into AGO
- [API Integration](https://ago.mintlify.app/data-connector/api-integration.md): Connect your application to AGO using the SDK API or Public API
- [Confluence](https://ago.mintlify.app/data-connector/confluence-integration.md): Import documentation from Atlassian Confluence into AGO
- [Crisp](https://ago.mintlify.app/data-connector/crisp-integration.md): Import help center articles from Crisp into AGO
- [External Access Guide](https://ago.mintlify.app/data-connector/external-access-guide.md): Connect Facebook Page or WhatsApp Business Account to AGO
- [File Directory Integration](https://ago.mintlify.app/data-connector/file-directory-integration.md): Import a local folder of mixed files, parsing each one by its type
- [Help Scout](https://ago.mintlify.app/data-connector/helpscout-integration.md): Auto-reply to Help Scout customer emails with an AGO agent
- [HelpScout Knowledge](https://ago.mintlify.app/data-connector/helpscout-knowledge-integration.md): Import knowledge base articles from HelpScout Docs
- [HubSpot Ticketing](https://ago.mintlify.app/data-connector/hubspot-integration.md): Create support tickets in HubSpot Service Hub through AGO
- [HubSpot Knowledge Base](https://ago.mintlify.app/data-connector/hubspot-kb-integration.md): Import knowledge base articles from HubSpot Service Hub
- [Intercom](https://ago.mintlify.app/data-connector/intercom-integration.md): Import help center articles from Intercom into AGO
- [JSON Import](https://ago.mintlify.app/data-connector/json-integration.md): Import documents from JSON files into AGO
- [Knowledge Connectors](https://ago.mintlify.app/data-connector/knowledge-connectors.md): Import and synchronize documentation from external platforms
- [MadCap Flare Integration](https://ago.mintlify.app/data-connector/madcap-integration.md): Import technical documentation from MadCap Flare projects
- [Manual Source](https://ago.mintlify.app/data-connector/manual-integration.md): Create and manage knowledge documents directly in AGO
- [Facebook Messenger](https://ago.mintlify.app/data-connector/messenger-integration.md): Connect AGO agents with Facebook Messenger for customer interactions
- [Mintlify](https://ago.mintlify.app/data-connector/mintlify-integration.md): Import documentation from Mintlify-powered sites into AGO
- [Notion](https://ago.mintlify.app/data-connector/notion-integration.md): Import knowledge content from Notion workspaces into AGO
- [OpenAPI Integration](https://ago.mintlify.app/data-connector/openapi-integration.md): Generate knowledge documentation from OpenAPI specifications
- [Paligo](https://ago.mintlify.app/data-connector/paligo-integration.md): Import technical documentation from Paligo XML exports
- [Full Portal](https://ago.mintlify.app/data-connector/portal-integration.md): Deploy AGO as a standalone web application
- [Qualios](https://ago.mintlify.app/data-connector/qualios-integration.md): Import quality management documentation from Qualios
- [README](https://ago.mintlify.app/data-connector/readme-integration.md): Import developer documentation from README.io into AGO
- [SharePoint](https://ago.mintlify.app/data-connector/sharepoint-integration.md): Import documents from SharePoint document libraries into AGO
- [Slack](https://ago.mintlify.app/data-connector/slack-integration.md): Integrate AGO agents with Slack for real-time AI conversations
- [Smart Tribune](https://ago.mintlify.app/data-connector/smart-tribune-integration.md): Import FAQ and knowledge base content from Smart Tribune
- [Channels Overview](https://ago.mintlify.app/data-connector/third-party-integrations.md): Connect AGO with external communication and collaboration tools
- [Ticketing Connectors](https://ago.mintlify.app/data-connector/ticketing-connectors.md): Integrate AGO with customer support ticketing systems
- [WhatsApp Business](https://ago.mintlify.app/data-connector/whatsapp-integration.md): Connect AGO agents with WhatsApp for customer interactions
- [XML Import](https://ago.mintlify.app/data-connector/xml-integration.md): Import and convert XML feeds into structured knowledge documents
- [YouTube Playlist](https://ago.mintlify.app/data-connector/youtube-playlist-integration.md): Import video content from YouTube playlists into AGO
- [Zendesk Help Center](https://ago.mintlify.app/data-connector/zendesk-integration.md): Import knowledge base content from Zendesk Help Center
- [Zendesk Ticketing](https://ago.mintlify.app/data-connector/zendesk-ticketing-integration.md): Create support tickets in Zendesk from AGO conversations
- [Account Manager](https://ago.mintlify.app/features/account-manager-feature.md): Allow users to view chat history and analytics for their assigned customers
- [User Management](https://ago.mintlify.app/features/admin-user-management.md): View and filter all users with organization linkage status
- [Agent Memory](https://ago.mintlify.app/features/agent-memory.md): Enable agents to remember user information across conversations
- [Agents Homepage Selection](https://ago.mintlify.app/features/agents-homepage-selection.md): Allow users to select an agent directly from the homepage
- [AI Debugger](https://ago.mintlify.app/features/ai-debugger.md): Troubleshoot agent behavior with visibility into retrieval and reasoning
- [AI Studio Overview](https://ago.mintlify.app/features/ai-studio-overview.md): Build, configure, and improve your AI agents
- [AI Template Editor](https://ago.mintlify.app/features/ai-template-editor.md): Edit Jinja2 UI Resource templates using natural language instructions
- [Analytics Overview](https://ago.mintlify.app/features/analytics-overview.md): Track agent performance, conversation quality, user engagement, and content effectiveness across all analytics tools
- [Business Hours](https://ago.mintlify.app/features/business-hours.md): Define your team's working hours, timezone, and holidays in reusable schedules.
- [Client Functions](https://ago.mintlify.app/features/client-functions.md): Register browser-side functions that AGO agents can invoke during conversations
- [Conversation Labels](https://ago.mintlify.app/features/conversation-labels.md): Create and manage topics, admin tags, and custom statuses used to organize and categorize conversations
- [Conversation Management](https://ago.mintlify.app/features/conversation-management.md): Review, evaluate, and manage individual conversations with admin tools
- [Conversation Starters](https://ago.mintlify.app/features/conversation-starters.md): Pre-defined conversation openers that help users start chatting with your AI agents instantly
- [Conversational Forms](https://ago.mintlify.app/features/conversational-forms.md): Let an AGO agent fill a form through conversation, with the UI updating live
- [Conversations](https://ago.mintlify.app/features/conversations-list.md): Browse, search, and filter all conversations with search and filter tools
- [CX Score](https://ago.mintlify.app/features/cx-score.md): Understand how the CX Score measures conversation quality across five dimensions
- [Default Configuration](https://ago.mintlify.app/features/default-config-feature.md): Set system-wide defaults for homepage and ticket form settings
- [Evaluation Dashboard](https://ago.mintlify.app/features/evaluation-dashboard.md): Review conversation quality metrics including human evaluations, LLM evaluations, CX Score, and satisfaction data
- [Feedback Analytics](https://ago.mintlify.app/features/feedback-analytics.md): Analyze user feedback to identify issues and improve your AI agent's responses
- [Feedback](https://ago.mintlify.app/features/feedback-list.md): Review and manage user feedback with filtering, inline editing, and export capabilities
- [Follow-up Replies](https://ago.mintlify.app/features/follow-up-replies.md): AI-generated clickable follow-up suggestions the user can send after an agent's response
- [Info Banners](https://ago.mintlify.app/features/incident-info-banners.md): Display informational notifications to users and inject contextual information into agent prompts
- [Integration Architecture](https://ago.mintlify.app/features/integration-architecture.md): Understand AGO's two APIs, their authentication models, and how to choose the right one for your integration.
- [AI Ingestion](https://ago.mintlify.app/features/knowledge-ai-ingestion.md): Import and organize documentation using AI-powered content extraction
- [Knowledge Analytics](https://ago.mintlify.app/features/knowledge-analytics.md): Track how your knowledge base content is being used to improve documentation coverage and relevance
- [Change Proposals](https://ago.mintlify.app/features/knowledge-change-proposals.md): Review and manage content changes to your knowledge base
- [Knowledge Coverage](https://ago.mintlify.app/features/knowledge-coverage.md): Measure how well your knowledge base answers a set of reference business questions, broken down by domain
- [Knowledge Home Page](https://ago.mintlify.app/features/knowledge-home-page.md): Customize the knowledge portal home page with navigation and links
- [Knowledge Overview](https://ago.mintlify.app/features/knowledge-overview.md): Power your AI agents with accurate, up-to-date documentation
- [Knowledge Quality](https://ago.mintlify.app/features/knowledge-quality.md): Evaluate and improve your knowledge base content with AI-powered analysis
- [Knowledge Sources](https://ago.mintlify.app/features/knowledge-source-management.md): Import, synchronize, and organize documentation from external platforms
- [Knowledge Translations](https://ago.mintlify.app/features/knowledge-translations.md): Multi-language support for documents and portal UI
- [Update Requests](https://ago.mintlify.app/features/knowledge-update-requests.md): Track and resolve knowledge gaps identified during conversations
- [Document Versioning](https://ago.mintlify.app/features/knowledge-versioning.md): Track changes to knowledge documents with automatic version history
- [MCP Analytics](https://ago.mintlify.app/features/mcp-analytics.md): Monitor MCP tool server usage including call volume, error rates, method performance, and API key activity
- [Message Formatting](https://ago.mintlify.app/features/message-formatting.md): Rich formatting features available in agent conversations
- [Organization Management](https://ago.mintlify.app/features/organization-management-feature.md): Manage organizations and their associated email domains
- [Performance Dashboard](https://ago.mintlify.app/features/performance-dashboard.md): Monitor your AI agent's overall performance with key metrics, volume trends, and distribution analytics
- [Pre-Chat Qualification Form](https://ago.mintlify.app/features/pre-chat-form.md): Configure a qualification form shown to widget users before they start chatting
- [Proactive Mode](https://ago.mintlify.app/features/proactive-mode.md): Let an embedded agent detect user friction and offer help at the right moment, before the user opens the chat
- [Prompt Templates](https://ago.mintlify.app/features/prompt-templates.md): Define system instructions that guide how agents respond to users
- [JavaScript SDK](https://ago.mintlify.app/features/sdk-integration.md): Build custom chat experiences with the AGO JavaScript SDK
- [Simulation Testing](https://ago.mintlify.app/features/simulation-testing.md): Automatically validate agent quality with predefined test cases
- [SLA Tracking](https://ago.mintlify.app/features/sla-tracking.md): Set first-response and resolution targets in business hours and track breaches on every ticket.
- [Suggested Actions](https://ago.mintlify.app/features/suggested-actions.md): AI-generated clickable reply suggestions that guide conversations toward faster resolution
- [Thread Evaluator](https://ago.mintlify.app/features/thread-evaluator.md): Automatically evaluate conversation quality using LLM-based analysis
- [Topic Analyzer](https://ago.mintlify.app/features/thread-tagger.md): Automatically analyze and categorize conversations by topic
- [Thread Triggers](https://ago.mintlify.app/features/thread-triggers-feature.md): Create automated workflows when thread admin statuses change
- [Ticket Form Customization](https://ago.mintlify.app/features/ticket-form-customization.md): Customize ticket forms to collect the right information from users
- [Ticketing System](https://ago.mintlify.app/features/ticketing.md): Complete support ticketing with multi-system backend integration
- [Tickets Analytics](https://ago.mintlify.app/features/tickets-analytics.md): Monitor ticket creation, conversion rates, and distribution patterns to improve your support workflow
- [Tickets](https://ago.mintlify.app/features/tickets-list.md): Browse and manage support tickets created from conversations
- [Tools](https://ago.mintlify.app/features/tools.md): Extend agent capabilities with actions like API calls, tickets, and emails
- [Topics Analytics](https://ago.mintlify.app/features/topics-analytics.md): Visualize conversation topic distribution, trends, and per-agent breakdowns to understand what your users ask about
- [Ticket Triggers](https://ago.mintlify.app/features/triggers-feature.md): Create automated workflows when specific conditions are met in tickets
- [UI Resources](https://ago.mintlify.app/features/ui-resources.md): Create rich, interactive UI components for agent responses
- [User Analytics Dashboard](https://ago.mintlify.app/features/user-analytics-dashboard.md): Insights into user behavior, engagement, and platform adoption
- [Widget & SDK Configuration](https://ago.mintlify.app/features/widget-configuration-admin.md): Manage widget embedding and SDK API access for AGO
- [Glossary](https://ago.mintlify.app/glossary.md): Technical terms and concepts used in AGO documentation
- [Configure Access Control for Multiple Teams](https://ago.mintlify.app/guides/access-control-howto.md): Set up permission rules so different user groups see different agents and content
- [Agent Best Practices](https://ago.mintlify.app/guides/agent-best-practices.md): Design, deploy, and maintain high-quality AI agents
- [Monitor and Improve Agent Performance](https://ago.mintlify.app/guides/analytics-tutorial.md): Learn how to use analytics, evaluation, and feedback tools to continuously improve your agents
- [API Key vs OAuth — Which to use](https://ago.mintlify.app/guides/api-key-vs-oauth.md): When to authenticate with an X-API-Key vs the OAuth 2.1 flow.
- [Build Your First Support Agent](https://ago.mintlify.app/guides/build-support-agent-tutorial.md): Step-by-step tutorial to create a working support agent from scratch
- [Connect Notion as a Knowledge Source](https://ago.mintlify.app/guides/connect-notion-howto.md): Step-by-step guide to sync your Notion workspace with AGO
- [Diagnose Quality Issues](https://ago.mintlify.app/guides/diagnose-quality-issues.md): Find and fix the root cause when your CX Score drops or escalation rates rise
- [Export Analytics Data](https://ago.mintlify.app/guides/export-analytics-data.md): Export conversations, feedback, tickets, and dashboard data as CSV or PDF for external analysis
- [Build Your First Agent](https://ago.mintlify.app/guides/getting-started-tutorial.md): A complete walkthrough to create, test, and deploy your first AI agent
- [Knowledge Best Practices](https://ago.mintlify.app/guides/knowledge-best-practices.md): Build a knowledge base that helps AI agents
- [Set Up Your Knowledge Base](https://ago.mintlify.app/guides/knowledge-setup-tutorial.md): Learn how to build, maintain, and optimize a knowledge base for your AI agents
- [Connect AGO to MCP Clients](https://ago.mintlify.app/guides/mcp-integration-howto.md): Integrate AGO with Claude Desktop, Cursor, or any MCP-compatible client using the streamable HTTP transport
- [Prompt Engineering](https://ago.mintlify.app/guides/prompt-engineering.md): Craft effective prompts to maximize AI agent performance
- [SDK Quickstart: Chat in 5 Minutes](https://ago.mintlify.app/guides/sdk-quickstart-tutorial.md): Get your first AGO chat working with the JavaScript SDK in under 5 minutes
- [Set Up Ticket Escalation](https://ago.mintlify.app/guides/setup-ticketing-howto.md): Configure your agents to create support tickets when they can't resolve an issue
- [Set Up Topic Analysis](https://ago.mintlify.app/guides/setup-topic-analysis.md): Create topics, enable the Topic Analyzer, and start categorizing conversations automatically
- [Ticketing Best Practices](https://ago.mintlify.app/guides/ticketing-best-practices.md): Implement effective ticketing workflows with AGO
- [Your First Ticket in 5 Minutes](https://ago.mintlify.app/guides/ticketing-first-ticket-tutorial.md): Set up AGO's built-in ticketing and create your first support ticket from a chat conversation
- [Writing Tool Descriptions](https://ago.mintlify.app/guides/tools-description.md): Write tool descriptions that help agents use tools effectively
- [UI Resources Guide](https://ago.mintlify.app/guides/ui-resources-guide.md): Design patterns, accessibility, and testing for UI Resource templates
- [Deploy the Chat Widget](https://ago.mintlify.app/guides/widget-deployment-howto.md): Embed the AGO chat widget on your website with authentication and customization
- [Overview](https://ago.mintlify.app/overview.md): Enterprise AI agent platform for customer support and workflow automation
- [Quickstart](https://ago.mintlify.app/quickstart.md): Get your first AGO agent answering questions in 5 minutes
- [API Key Authentication](https://ago.mintlify.app/security/api-key-authentication.md): Authenticate server-to-server requests with scoped API v1 keys
- [Security Overview](https://ago.mintlify.app/security/security.md): Multi-layered authentication system for various deployment scenarios
- [Widget & SDK Authentication](https://ago.mintlify.app/security/widget-authentication.md): Authenticate users in embedded widget and SDK API contexts
- [Agent Invocation Tool](https://ago.mintlify.app/tools/agent-invocation-tool.md): Call specialized agents from other agents for multi-agent workflows
- [HTTP Request Tool](https://ago.mintlify.app/tools/http-request-tool.md): Make HTTP requests to external APIs from agents
- [JSON Mode Tool](https://ago.mintlify.app/tools/json-mode-tool.md): Have an agent return a structured JSON payload for your backend to process
- [Parameterized Search Tool](https://ago.mintlify.app/tools/parameterized-search-tool.md): Perform advanced, filtered searches with dynamic parameters
- [Send Email Tool](https://ago.mintlify.app/tools/send-email-tool.md): Send emails from agent conversations
- [Ticketing Tool](https://ago.mintlify.app/tools/ticketing-tool.md): Create support tickets and escalate conversations to human agents
- [UI Resource Tool](https://ago.mintlify.app/tools/ui-resource-tool.md): Return rich, structured UI components from agent responses
- [Access Control Examples](https://ago.mintlify.app/users/access-control-examples.md): Real-world examples of access control rules with JWT authentication
- [Access Control Rules](https://ago.mintlify.app/users/access-control-rules.md): Assign permissions and agents based on dynamic criteria
- [Agent Permissions](https://ago.mintlify.app/users/agent-permissions.md): Control which users can access which agents
- [User Impersonation](https://ago.mintlify.app/users/impersonate.md): View the platform from the perspective of different user types

## OpenAPI Specs

- [openapi-v1](https://ago.mintlify.app/openapi-v1.json)
- [openapi](https://ago.mintlify.app/api-reference/openapi.json)