Knowledge Management - Browse Documentation
What is Knowledge?
Knowledge is AGO’s document management and retrieval system. It stores your organization’s documentation, processes it for AI understanding, and enables your agents to find and deliver relevant information in conversations.Key Concepts
Knowledge Sources
A source is a connection to documentation. Sources can be:- External connectors: Notion, Confluence, Zendesk, etc.
- Manual sources: Documents created directly in AGO
- File imports: PDFs and other documents
Documents
Documents are individual pieces of content within a source. Each document has:- Title and content
- Optional translations
- Version history
- Quality score
- Related questions
Hierarchy
Documents can be organized hierarchically:Embeddings
Documents are converted to vector embeddings for semantic search. This allows the AI to find relevant content even when users don’t use exact keywords.Core Capabilities
19 Platform Connectors
Import from Zendesk, Notion, Confluence, Intercom, HelpScout, and more
Automatic Sync
Keep content fresh with minute, daily, or weekly sync schedules
Multi-Language
Serve global users with document translations in 12+ languages
Quality Analysis
AI-powered scoring (0-5 scale) with actionable improvement suggestions
AI Ingestion
Extract knowledge from PDFs, Word, and text with automatic deduplication
Version History
Track changes with automatic versioning and full content snapshots
Change Proposals
Review, accept, or reject proposed content changes before applying
Update Requests
Track knowledge gaps identified from conversations
Document Attachments
Upload images and files, reference them in Markdown content
How AI Uses Knowledge
When a user asks a question:- Query Processing: User’s question is converted to a vector
- Semantic Search: Most relevant documents are retrieved
- Context Assembly: Top documents form the AI’s context
- Response Generation: AI answers using the retrieved knowledge
- Source Attribution: Response can include document references
Architecture Overview
Related
Knowledge Connectors
Set up your first connector
Source Management
Add and manage sources
Knowledge Quality
Analyze and improve content
Change Proposals
Manage content changes
Update Requests
Track knowledge gaps
Best Practices
Content strategy
Setup Tutorial
Step-by-step tutorial
API Reference
Programmatic access