Business Hours

Define your team’s working hours, timezone, and holidays in reusable schedules.

Business hours schedules describe when your team is open. A schedule holds a timezone, the opening hours for each day of the week, and a list of holidays. Each schedule marks which hours are open and which are closed (nights, weekends, and holidays).

For a schedule that opens Monday to Friday, 9:00–17:00, the last open hour on a Friday ends at 17:00; the weekend is closed, and the next open time is Monday at 9:00.

Access

Go to Settings > Business Hours. You need admin or account-manager access.

Create a schedule

1. Open the builder

   On the Business Hours page, click Create Schedule.

2. Set the basics

   Enter a Name and pick a Timezone. The timezone decides how the opening hours map to real times. Turn on Set as default to make this the schedule used when no other is chosen — only one schedule can be the default at a time. If no schedule is marked as default, the most recently created one is used.

3. Set weekly opening hours

   Each day has an open/closed switch. For open days, set a start and end time. Add more than one interval per day to model a break — for example 9:00–12:00 and 13:00–17:00 for a lunch closure.

4. Add holidays

   Add full-day closures by date (for example 2024-12-25). Holidays apply to the whole day regardless of the weekly hours.

5. Save

   Click Save. The schedule appears in the list.

Edit or delete

Click a schedule in the list to edit it. Saving replaces its opening hours and holidays with what you set in the builder. Use the row menu to delete a schedule.

Configuration reference

Setting	Description
Name	Label for the schedule.
Timezone	The timezone the opening hours are expressed in.
Default	When on, this schedule is used when none is specified. Setting one default turns off any other.
Weekly hours	One or more open intervals per day. A day with no interval is closed.
Holidays	Full-day closures by date.