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Open the Notifications bell at the bottom of the admin sidebar, then select Open notification center to browse your full notification history.

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Find updates that need your attention

Choose Unread to focus on notifications you have not read. Use the category filter to show tickets, tasks, agent approvals, exports, or mailboxes. Use the page controls below the list to browse older updates. Your filters stay in the page URL, so you can bookmark a view. Click a notification to open the related ticket, task, conversation, or mailbox. An export notification downloads the file; exports remain available for 24 hours. Opening a notification marks it as read, and a successful export download does the same.

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Keep track of follow-up work

Use the envelope button beside a notification to mark it as read without opening it, or mark it as unread to return to it later. The Read view keeps previously read notifications available. Mark all read clears every notification you can currently access, across all pages and categories, even when filters are applied. Reading a notification does not complete a task or approve an agent action. The list refreshes automatically every 30 seconds while the tab is active. You can also use Refresh to check immediately. Your read status is saved when you leave the page or reload. You only see notifications delivered to you. Task notifications require staff access and stop appearing when you lose access to their board.