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Follow-up Replies adds short, clickable suggestions under an agent’s answer. Each suggestion is a message the user might want to send next, so they can continue the conversation with one click instead of typing.

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How It Works

  1. A user sends a message and the agent answers.
  2. The agent generates 2-4 short follow-up suggestions based on the question and the answer.
  3. The suggestions appear as buttons under the last reply.
  4. The user clicks one to send it as their next message, or types their own.
The suggestions are skipped automatically when they would not help. For example, when the agent’s reply is asking the user for information (such as their name, email, or an order number) or is a direct question waiting for the user’s own answer, no suggestions are shown, since the user needs to answer in their own words.

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Configuration

Follow-up Replies is configured per agent.
  1. Go to AI Studio > Agents
  2. Select the agent you want to configure
  3. Open the Follow-up Replies section
  4. Toggle Follow-up Replies on
  5. (Optional) Add Instructions describing when the agent should not suggest follow-ups
  6. Save the agent

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Instructions

The Instructions field is optional guidance for the model. Use it to add your own rules for when to skip suggestions, on top of the built-in behavior. For example:
  • “Never suggest follow-ups when asking for personal information or order details.”
  • “Do not suggest follow-ups during the checkout flow.”
Leave it empty to rely on the built-in behavior alone.

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Interaction with Other Features

  • Suggested Actions: Follow-up Replies and Suggested Actions cannot run at the same time for one agent. When Suggested Actions is enabled, it takes priority and Follow-up Replies is not generated.
  • Conversation Starters: Conversation starters appear on the chat home page before a conversation begins. Follow-up Replies appear during the conversation, after a reply.