Available Channels
Full Portal
Deploy AGO as a standalone web application with SSO/OAuth authentication, persistent conversation history, knowledge portal search, and full branding customization.
API Integration
Build custom chat interfaces and integrate AGO agents into any application using the REST API with SSE streaming, file attachments, and thread management.
Slack Integration
Connect AGO agents to your Slack workspace with direct message and channel integration, slash commands, rich message formatting, and multi-workspace support.
Integration Categories
Web Channels
Full Portal
Standalone web application with authentication, knowledge portal search, conversation history, and admin dashboard.
Widget
Embedded chat for websites with customizable appearance and session-based or authenticated access.
API & Custom Integrations
API Integration
Programmatic access to build custom interfaces, mobile apps, backend automation, and CRM integrations.
Communication Tools
Slack
Bring AGO agents into your Slack channels, respond to team questions in real-time, and share knowledge base articles in threaded discussions.
Social Messaging
Facebook Messenger
Direct integration with Facebook pages for customer messaging with rich message support.
WhatsApp Business Account integration for global customer reach.
Coming Soon
Microsoft Teams
Enterprise team communication integration.
Discord
Community and team chat integration.
Webhooks
Custom integrations with any system.
Zapier
Workflow automation with 5000+ apps.
How Third-Party Integrations Work
- Authentication: Connect AGO to the third-party service
- Configuration: Set up channels, permissions, and triggers
- Event Handling: AGO responds to events from the integrated service
- Bidirectional Sync: Data flows between AGO and the external platform
- Real-time Updates: Changes are synchronized instantly
Integration Architecture
- The third-party platform (e.g., Slack) sends an event to AGO via webhook or API
- AGO receives the event and routes it to the configured AI agent
- The agent processes the message using its knowledge sources and tools
- AGO sends the response back to the third-party platform
Getting Started
- Choose Integration: Select the third-party tool you want to connect
- Authentication: Follow OAuth or API token setup instructions
- Configure Channels: Specify where AGO should be available
- Set Permissions: Define who can interact with AGO
- Test Integration: Verify functionality with sample interactions
- Deploy: Enable for your team or organization
Best Practices
Security
Only grant the permissions each integration needs. Prefer OAuth over API tokens when the platform supports it, and rotate credentials regularly. Review what data is shared with each third-party service before enabling an integration.Configuration
Use descriptive names for integrations so your team can identify them at a glance. Maintain separate configurations for testing and production environments, and track changes to integration settings over time.User Experience
Teach your team how to interact with AGO through each channel. Set clear expectations about what AGO can handle and share example prompts or commands. Collect feedback to improve the experience over time.Common Use Cases
Integrations are most useful when they bring AGO into the tools your team already uses. Typical scenarios include:- Answering FAQs and sharing documentation directly in Slack or Teams channels
- Providing onboarding information to new employees without leaving their chat app
- Reducing support ticket volume by letting users self-serve through AI agents
- Running threaded Q&A sessions where AGO references project-specific knowledge bases
Integration Management
Manage all integrations from the AGO admin dashboard. From there you can control which teams have access to each integration, review usage analytics, and monitor API consumption. Set up health checks and error alerts so you know when an integration goes down. Track message volume and response times to identify performance issues early. Keep integrations up to date when third-party platforms release changes, and maintain contingency plans in case an integration becomes unavailable.Support and Troubleshooting
Common Issues
- Authentication failures: Re-authorize the integration
- Rate limiting: Reduce request frequency or upgrade plan
- Permission errors: Verify bot/app permissions in third-party platform
- Webhook failures: Check endpoint availability and configuration
Getting Help
- Check integration-specific documentation
- Review setup guides and troubleshooting steps
- Contact AGO support for integration issues
- Consult third-party platform documentation
Security and Compliance
Data Handling
- Encryption: All data in transit is encrypted
- Data residency: Understand where data is stored
- Retention policies: Configure data retention settings
- Access logs: Maintain audit trails of integration activities
Compliance
- GDPR: Ensure compliance with privacy regulations
- SOC 2: Follow security best practices
- Industry standards: Meet your organization’s compliance requirements
- Data processing agreements: Review third-party terms