External Access Guide

Connect Facebook Page or WhatsApp Business Account to AGO

This guide is for businesses who want to connect their Facebook Page (Messenger) and/or WhatsApp Business Account to AGO, enabling AI-powered customer communication.

Overview

To connect your messaging channels to AGO, you need to:

1. Grant AGO access to your Facebook Page or WhatsApp Business Account
2. Share the required credentials with the AGO team

There are two methods to grant access:

• Partner Access (Recommended): Add AGO as a partner in Meta Business Suite
• Token Sharing: Generate and share access tokens directly

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Method 1: Partner Access (Recommended)

This method allows AGO to access your assets directly through Meta Business Suite.

For Facebook Page (Messenger)

Prerequisites

• You must be an Admin of the Facebook Page
• You must have a Meta Business Suite account

Steps

1. Go to Meta Business Suite
2. Navigate to Settings → Business Settings → Partners
3. Click Add Partner
4. Enter AGO’s Business ID: 1290467605973443
5. Click Next
6. Select your Facebook Page to share
7. Assign these permissions:
   • Pages: Full Control or Partial Access (Messaging required)
8. Click Add

Once complete, notify the AGO team and they will complete the integration setup.

For WhatsApp Business

Prerequisites

• You must have a WhatsApp Business Account (WhatsApp Business Platform, not the free app)
• You must have access to Meta Business Suite

Steps

1. Go to Meta Business Suite
2. Navigate to Settings → Business Settings → Accounts → WhatsApp accounts
3. Select your WhatsApp Business Account
4. Click Assign Partners
5. Enter AGO’s Business ID: 1290467605973443
6. Assign Full Control permissions
7. Click Save Changes

Once complete, notify the AGO team with:

• Your Phone Number (e.g., [phone])
• Your Business Display Name

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Method 2: Token Sharing

If partner access is not possible, you can generate and share access tokens directly.

For Facebook Page (Messenger)

Step 1: Get Your Page ID

1. Go to your Facebook Page
2. Click About or Page Transparency
3. Find and note your Page ID (a numeric string like 683308641532890)

Step 2: Generate a Page Access Token

Using Meta Business Suite (Recommended):

1. Go to Meta Business Suite
2. Navigate to Settings → Business Settings → Users → System Users
3. Create a System User (if needed) with Admin role
4. Click Add Assets and add your Facebook Page
5. Click Generate Token
6. Select AGO’s App (if listed) or your own App
7. Add these permissions:
   • pages_messaging
   • pages_manage_metadata
   • pages_read_engagement
8. Click Generate Token
9. Copy the token securely

Step 3: Share with AGO Team

Send the following to the AGO team via a secure channel (not plain email):

• Page ID
• Page Name
• Page Access Token

For WhatsApp Business

Step 1: Get Your WhatsApp IDs

1. Go to Meta Business Suite
2. Navigate to Settings → WhatsApp accounts or WhatsApp Manager
3. Note your WhatsApp Business Account ID
4. Click on your phone number and note the Phone Number ID

Step 2: Generate an Access Token

1. Go to Business Settings → Users → System Users
2. Select or create a System User with Admin role
3. Click Add Assets and add your WhatsApp Business Account
4. Click Generate Token
5. Add these permissions:
   • whatsapp_business_messaging
   • whatsapp_business_management
6. Click Generate Token
7. Copy the token securely

Step 3: Share with AGO Team

Send the following to the AGO team via a secure channel:

• WhatsApp Business Account ID
• Phone Number ID
• Phone Number (e.g., [phone])
• Display Name
• Access Token

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Security Best Practices

• Use secure channels to share tokens (password manager, encrypted messaging)
• Never share tokens via plain email or unencrypted chat
• System User tokens are recommended - they are long-lived and can be revoked
• Review permissions periodically and revoke access if no longer needed

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What Happens Next?

Once you grant access or share credentials:

1. The AGO team will configure the integration
2. You’ll be notified when the connection is active
3. You can test by sending a message to your Page or WhatsApp number
4. The AGO AI Agent will begin responding to customer messages

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Troubleshooting

I don't see the Partner option

• Ensure you have Admin access to your Meta Business account
• Navigate to Business Settings (not just Meta Business Suite home)

Token generation failed

• Verify you have Admin access to the Page or WhatsApp account
• Try creating a new System User with Admin role

I don't have a Meta Business account

• Create one for free at business.facebook.com
• Add your Facebook Page or WhatsApp account to it

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Contact

For assistance with the integration process, contact the AGO team.