User Analytics Dashboard

Insights into user behavior, engagement, and platform adoption

The User Analytics tab shows user registration trends, daily engagement, and activity breakdowns by organization and individual users.

User Analytics Dashboard

Accessing User Analytics

Navigate to Dashboard in the sidebar and select the User Analytics tab.

You need Admin or Account Manager permissions to access User Analytics.

Dashboard Components

New Users Over Time

A line chart tracking daily user registrations. Use it to spot growth trends and measure the impact of outreach campaigns.

Active Users Over Time

A line chart showing how many users started at least one conversation each day.

A user is counted as “active” when they create a new conversation, not just when they log in.

Top 20 Organizations by Thread Count

A stacked bar chart showing daily conversation activity for your most active organizations. Useful for identifying accounts that need more attention or support.

Top 20 Users by Thread Count

A horizontal bar chart ranking users by total conversations over the selected period.

Filtering Options

Use the dashboard header filters to refine your view:

Filter	Description
Time Range	Choose from: Last 24 hours, Last 7 days, Last 30 days, Last 90 days, Last full week, or Custom range
Organization	Filter to a specific organization
Not In Organization	Exclude a specific organization
User Type	Filter by user permission level
Agent	Filter by a specific agent

Access Control

Role	Access Level
Administrator	Full access to all analytics
Account Manager	Filtered to assigned organizations
Standard User	No dashboard access

Analytics data is also available via the Public API v1 Reference.

Troubleshooting

Charts show no data

1. Verify the selected date range contains data
2. Check that users have been creating conversations (not just logging in)
3. Verify your account has admin privileges

Organization data missing

1. Verify users are associated with organizations
2. Check organization configuration in admin settings

Account manager sees limited data

This is expected — account managers only see their assigned organizations. Contact an administrator for broader access.

Related Features

• Performance Dashboard - Overall agent metrics
• Feedback Analytics - Satisfaction and feedback data
• Knowledge Analytics - Content usage tracking