Smart Tribune

Import FAQ and knowledge base content from Smart Tribune

Import FAQ and knowledge base content from Smart Tribune into AGO. Connect your self-service content for AI-powered customer support.

Overview

Feature	Details
Authentication	Bearer Token
Content Type	FAQ / Knowledge Base
Hierarchy	Thematics (categories)
Multi-language	Yes

Prerequisites

• Smart Tribune account
• API bearer token
• Knowledge base ID

Getting Your Credentials

1. Contact Smart Tribune support for API access
2. Obtain your bearer token
3. Note your knowledge base ID from the dashboard

Configuration

Required Fields

Field	Description	Example
api_key	Bearer token	your-bearer-token
knowledge_base_id	Knowledge base identifier	kb-12345

Optional Fields

Field	Type	Description	Default
thematics	array	List of thematic IDs to import	All
channel	string	Channel type	faq

Setup Steps

1. Navigate to Knowledge → Sources
2. Click Create Source
3. Select Smart Tribune as the source type
4. Enter your bearer token
5. Enter your knowledge base ID
6. (Optional) Filter by thematics
7. Click Save
8. Click Sync to start importing

Filtering by Thematics

Import only specific categories:

{
  "api_key": "your-bearer-token",
  "knowledge_base_id": "kb-12345",
  "thematics": ["thematic-id-1", "thematic-id-2"]
}

Channel Configuration

Smart Tribune supports different channels. Default is faq:

{
  "channel": "faq"
}

Content Structure

Smart Tribune content is organized by thematics (categories):

Troubleshooting

Authentication Error

• Verify the bearer token is correct
• Check the token hasn’t expired
• Ensure the token has read permissions

Knowledge Base Not Found

• Verify the knowledge base ID is correct
• Check you have access to this knowledge base

No Content Imported

• Verify there is published content
• Check thematic filters aren’t too restrictive
• Ensure the channel is correct

Related Documentation

• Knowledge Connectors - All available connectors
• Knowledge Source Management - Source configuration