Crisp

Import help center articles from Crisp into AGO

Import help center articles from Crisp into AGO. Sync your customer support documentation for AI-powered assistance.

Overview

Feature	Details
Authentication	API Token
Content Type	Help center articles
Hierarchy	Categories, sections, articles
Filter Support	By category, section

Prerequisites

• Crisp account with Help Center enabled
• API token with read access

Getting Your API Token

1. Log in to Crisp
2. Navigate to Settings > API
3. Generate a new token with Help Center read permissions
4. Copy the token

Configuration

Required Fields

Field	Description	Example
api_key	Crisp API token	your-api-token

Optional Fields

Field	Type	Description
import_categories	boolean	Import category structure
import_sections	boolean	Import section structure
import_articles	boolean	Import article content
category_filter	array	List of category IDs to import
section_filter	array	List of section IDs to import

Setup Steps

1. Navigate to Knowledge → Sources
2. Click Create Source
3. Select Crisp as the source type
4. Enter your API token
5. Configure import options:
   • Enable/disable categories, sections, articles
   • Add filters if needed
6. Click Save
7. Click Sync to start importing

Filtering Content

Import Specific Categories

{
  "import_categories": true,
  "import_articles": true,
  "category_filter": ["category-id-1", "category-id-2"]
}

Import Specific Sections

{
  "import_sections": true,
  "import_articles": true,
  "section_filter": ["section-id-1", "section-id-2"]
}

Content Hierarchy

Crisp help centers are organized as:

This hierarchy is preserved in AGO.

Troubleshooting

Authentication Failed

• Verify your API token is correct
• Check the token hasn’t expired
• Ensure the token has Help Center permissions

No Content Imported

• Verify you have published articles
• Check import flags are enabled
• Review filters aren’t too restrictive

Partial Import

• Check category/section filters
• Verify all content is published (not draft)

Related Documentation

• Knowledge Connectors - All available connectors
• Knowledge Source Management - Source configuration