Ticketing Connectors

Integrate AGO with customer support ticketing systems

Ticketing connectors link AGO to your customer support ticketing systems. When users need human assistance, AGO creates support tickets in your preferred platform automatically.

Connector Comparison

Feature	AGO Internal	HelpScout	Zendesk	HubSpot
Authentication	None required	OAuth2	API Token	Bearer Token
Ticket Model	Native tickets	Conversations	Tickets	Tickets
User Creation	Automatic	Auto from email	Requires existing user*	Auto from email
File Attachments	Yes	Yes	Yes	Yes (via Notes)
Custom Fields	Full support	Tags only	Full custom fields	Full properties
Multi-brand	No	No	Yes	No
Group/Assignment	Manual	Mailbox only	Groups + Assignee	Owner assignment
Priority Mapping	Native field	Via tags	Native field	Native field
Typology/Category	Native field	Via tags	Custom fields	Custom properties
Admin Dashboard	Built-in	HelpScout UI	Zendesk UI	HubSpot UI
Email Notifications	Configurable	HelpScout	Zendesk	HubSpot
Ticket Sync	N/A	No	Yes (status, comments, assignee)	No
Best For	Simple support, no external tools	Small-medium teams	Enterprise support	CRM-integrated support

*Zendesk can auto-create users when “Allow All Users” is enabled

Available Ticketing Connectors

AGO supports the following ticketing systems for automated ticket creation:

HelpScout Integration

Create support tickets in HelpScout conversations with OAuth2 authentication, file attachments, custom tagging, and automatic customer creation from email.

Zendesk Ticketing Integration

Create tickets in Zendesk Support with custom field mapping, group assignment, tag management, and multi-brand account support.

HubSpot Ticketing Integration

Create tickets in HubSpot Service Hub with contact auto-creation, custom property mapping, owner assignment, and priority routing.

How Ticketing Connectors Work

1. User Request: User asks to speak with a human or report an issue
2. Ticket Creation: AGO creates a ticket in your ticketing system
3. Context Transfer: Conversation history and relevant information are included
4. Notification: Your support team is notified
5. Follow-up: Support team handles the ticket in their system

Integration Flow

1. AGO receives the user’s request and identifies the need for a ticket
2. The agent collects conversation history, user information, and any file attachments
3. AGO creates a ticket in your connected ticketing system
4. Your support team receives the ticket with full context

Choosing a Ticketing Connector

Select the connector that matches your support platform:

Connector	Best For
AGO Internal	Small teams without existing ticketing systems, simple support needs
HelpScout	Email-based customer support with conversation threads, small-medium teams
Zendesk	Enterprise support with advanced routing, custom fields, and multi-brand capabilities
HubSpot	Teams already using HubSpot CRM who want unified customer data and support

Decision Guide

• No existing ticketing system? → Use AGO Internal for built-in ticket management
• Email-centric workflow? → HelpScout excels at conversation-based support
• Enterprise requirements? → Zendesk offers the most advanced features and integrations
• Already using HubSpot CRM? → HubSpot connects CRM and support data

Getting Started

1. Choose your ticketing platform from the list above
2. Generate API credentials in your ticketing system
3. Configure the connector in AGO administration
4. Set up custom field mappings (priority, typology, tags)
5. Test ticket creation with a sample conversation
6. Enable for production use

For best practices on form design, field mapping, and workflow optimization, see Ticketing Best Practices.