Get Thread

Get a conversation thread by ID, including all of its messages with sources, feedback, tool calls, and attachments. API keys are admin-scoped, so admin/evaluation fields are always included.

GET /api/v1/conversations/{thread_id}

Get Thread

cURL

curl --request GET \
  --url https://{tenant_id}.api.useago.com/api/v1/conversations/{thread_id} \
  --header 'X-API-Key: <api-key>'

200

{
  "id": "<string>",
  "user": {
    "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "email": "<string>",
    "additionalInfo": {}
  },
  "object": "thread",
  "title": "<string>",
  "messages": [],
  "ticket": {
    "id": "<string>",
    "subject": "<string>",
    "product": "<string>",
    "typology": "<string>",
    "priority": "<string>",
    "body": "<string>",
    "ticket_url": "<string>"
  },
  "allowed_to_create_ticket": true,
  "message_if_not_allowed": "",
  "ask_to_talk_to_human": false,
  "last_message_date": "2023-11-07T05:31:56Z",
  "satisfaction_feedback": {},
  "creation_date": "2023-11-07T05:31:56Z",
  "evaluation": "<string>",
  "evaluation_comment": "<string>",
  "llm_judge_evaluated": true,
  "llm_judge_need_review": true,
  "llm_judge_improvement": "<string>",
  "cx_score": 123,
  "cx_score_data": {},
  "reviewer": {
    "id": "<string>",
    "email": "<string>",
    "first_name": "<string>",
    "last_name": "<string>"
  },
  "admin_status": {
    "id": "<string>",
    "name": "<string>",
    "description": "<string>",
    "color": "<string>"
  }
}

Authorizations

X-API-Key · string · header · required

Path Parameters

thread_id · string · required

Response

200 - application/json

OK

Full payload returned by GET /api/v1/conversations/{thread_id} — thread metadata plus all of its messages. Admin/evaluation fields are populated because Public API v1 keys are admin-scoped.

id · string · required

user · ThreadUserOut · object · required

Show child attributes

object · string · default: thread

title · string | null

messages · ThreadMessageOut · object[]

Show child attributes

ticket · ThreadTicketOut · object | null

Show child attributes

allowed_to_create_ticket · boolean · default: true

message_if_not_allowed · string · default: ""

ask_to_talk_to_human · boolean · default: false

last_message_date · string<date-time> | null

satisfaction_feedback · Satisfaction Feedback · object | null

creation_date · string<date-time> | null

evaluation · string | null

evaluation_comment · string | null

llm_judge_evaluated · boolean | null

llm_judge_need_review · boolean | null

llm_judge_improvement · string | null

cx_score · number | null

cx_score_data · Cx Score Data · object | null

reviewer · ThreadReviewerOut · object | null

Show child attributes

admin_status · ThreadAdminStatusFullOut · object | null

Show child attributes