> ## Documentation Index
> Fetch the complete documentation index at: https://ago.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Enterprise AI agent platform for customer support and workflow automation

AGO is an enterprise AI agent platform that connects your knowledge base to intelligent assistants, enabling automated customer support, internal helpdesks, and workflow automation.

## What is AGO?

AGO transforms your documentation, knowledge bases, and support content into AI-powered agents that can:

* **Answer questions** using your existing knowledge sources
* **Execute actions** through integrated tools and APIs
* **Create tickets** when issues require human intervention
* **Route requests** to appropriate teams or specialized agents
* **Learn and improve** through feedback and analytics

## How It Works

An AGO agent combines four building blocks:

* **Knowledge** — your documentation (from Notion, Confluence, Zendesk, and more) is chunked, embedded, and ranked so the agent can find relevant answers.
* **Prompt** — instructions that shape the agent's behavior, tone, and boundaries.
* **Tools** — actions the agent can take: create tickets, call APIs, send emails, or delegate to other agents.
* **Channels** — where users interact: an embeddable widget, Slack, WhatsApp, Messenger, or the REST API.

When a user sends a message, the agent searches your knowledge, follows your prompt rules, takes actions if needed, and streams a response with source citations.

## Architecture Overview

```mermaid theme={null}
flowchart TB
    subgraph UI["User Interfaces"]
        Widget[Widget]
        Slack_UI[Slack]
        API[REST API]
        WhatsApp_UI[WhatsApp]
        Messenger_UI[Messenger]
    end

    subgraph Core["AGO Core"]
        subgraph Components["Core Components"]
            Agents[Agents]
            Tools[Tools]
            Triggers[Triggers]
        end
        subgraph Engine["Knowledge Engine"]
            RAG[RAG]
            Reranking[Reranking]
            Translations[Translations]
        end
        Components --> Engine
    end

    subgraph Connectors["External Connectors"]
        subgraph Knowledge["Knowledge Connectors"]
            Notion[Notion]
            Confluence[Confluence]
            ZendeskGuide[Zendesk Guide]
            Intercom[Intercom]
            ReadMe[ReadMe]
            HubSpotKB[HubSpot KB]
            YouTube[YouTube]
            Qualios[Qualios]
            Crisp[Crisp]
            SmartTribune[Smart Tribune]
            MoreKnowledge[Paligo, Airtable, ...]
        end
        subgraph Ticketing["Ticketing Connectors"]
            Zendesk[Zendesk]
            HelpScout[HelpScout]
            HubSpot[HubSpot]
            AGOTicketing[AGO Ticketing]
        end
    end

    UI --> Core
    Core --> Knowledge
    Core --> Ticketing
```

***

## Getting Started

<CardGroup cols={3}>
  <Card title="Quickstart" icon="rocket" href="/quickstart">
    Get an agent answering questions in 5 minutes
  </Card>

  <Card title="Build Your First Agent" icon="hammer" href="/guides/getting-started-tutorial">
    A 30-minute walkthrough covering knowledge, prompts, tools, testing, and monitoring
  </Card>

  <Card title="Glossary" icon="book" href="/glossary">
    Definitions of key terms used throughout the docs
  </Card>
</CardGroup>

***

## Related Documentation

<CardGroup cols={2}>
  <Card title="Agents" icon="robot" href="/agent/agents">
    Complete agent configuration reference
  </Card>

  <Card title="Knowledge Connectors" icon="plug" href="/data-connector/knowledge-connectors">
    All supported knowledge sources
  </Card>

  <Card title="Tools" icon="wrench" href="/features/tools">
    Available tools and custom tool creation
  </Card>

  <Card title="Security Overview" icon="shield-halved" href="/security/security">
    Authentication methods and access control
  </Card>

  <Card title="API Reference" icon="code" href="/api/public-api-v1">
    Programmatic integration
  </Card>
</CardGroup>