> ## Documentation Index
> Fetch the complete documentation index at: https://ago.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# User Analytics Dashboard

> Insights into user behavior, engagement, and platform adoption

The User Analytics tab shows user registration trends, daily engagement, and activity breakdowns by organization and individual users.

<Frame caption="User Analytics Dashboard">
  <img src="https://mintcdn.com/ago/nVwBOovwlRSHxKDS/features/images/user-analytics-dashboard.webp?fit=max&auto=format&n=nVwBOovwlRSHxKDS&q=85&s=a0dfc99a9041b0f725743b20597b6f9f" alt="User Analytics tab showing new users over time, active users, and top organizations" width="1280" height="800" data-path="features/images/user-analytics-dashboard.webp" />
</Frame>

## Accessing User Analytics

Navigate to **Dashboard** in the sidebar and select the **User Analytics** tab.

<Note>
  You need Admin or Account Manager permissions to access User Analytics.
</Note>

## Dashboard Components

### New Users Over Time

A line chart tracking daily user registrations. Use it to spot growth trends and measure the impact of outreach campaigns.

### Active Users Over Time

A line chart showing how many users started at least one conversation each day.

<Note>
  A user is counted as "active" when they create a new conversation, not just when they log in.
</Note>

### Top 20 Organizations by Thread Count

A stacked bar chart showing daily conversation activity for your most active organizations. Useful for identifying accounts that need more attention or support.

### Top 20 Users by Thread Count

A horizontal bar chart ranking users by total conversations over the selected period.

## Filtering Options

Use the dashboard header filters to refine your view:

| Filter                  | Description                                                                                          |
| ----------------------- | ---------------------------------------------------------------------------------------------------- |
| **Time Range**          | Choose from: Last 24 hours, Last 7 days, Last 30 days, Last 90 days, Last full week, or Custom range |
| **Organization**        | Filter to a specific organization                                                                    |
| **Not In Organization** | Exclude a specific organization                                                                      |
| **User Type**           | Filter by user permission level                                                                      |
| **Agent**               | Filter by a specific agent                                                                           |

## Access Control

| Role            | Access Level                       |
| --------------- | ---------------------------------- |
| Administrator   | Full access to all analytics       |
| Account Manager | Filtered to assigned organizations |
| Standard User   | No dashboard access                |

<Note>
  Analytics data is also available via the [Public API v1 Reference](/api/public-api-v1).
</Note>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Charts show no data">
    1. Verify the selected date range contains data
    2. Check that users have been creating conversations (not just logging in)
    3. Verify your account has admin privileges
  </Accordion>

  <Accordion title="Organization data missing">
    1. Verify users are associated with organizations
    2. Check organization configuration in admin settings
  </Accordion>

  <Accordion title="Account manager sees limited data">
    This is expected — account managers only see their assigned organizations. Contact an administrator for broader access.
  </Accordion>
</AccordionGroup>

## Related Features

* [Performance Dashboard](/features/performance-dashboard) - Overall agent metrics
* [Feedback Analytics](/features/feedback-analytics) - Satisfaction and feedback data
* [Knowledge Analytics](/features/knowledge-analytics) - Content usage tracking