> ## Documentation Index
> Fetch the complete documentation index at: https://ago.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics Overview

> Track agent performance, conversation quality, user engagement, and content effectiveness across all analytics tools

AGO's analytics tools help you understand how your agents are performing, what users are asking about, and where to focus improvement efforts. Here's what's available and where to find it.

## Dashboard

The Dashboard (accessible from the sidebar) has eight tabs, each focused on a different area:

| Tab                | What It Shows                                                                                                  | Doc Page                                                 |
| ------------------ | -------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------- |
| **Overview**       | Key metrics (threads, users, escalation rate, positive eval rate), volume trends, distribution charts          | [Performance Dashboard](/features/performance-dashboard) |
| **Evaluation**     | Human/LLM evaluation results, CX Score gauge, dimension averages, score trends, agent comparison, satisfaction | [Evaluation Dashboard](/features/evaluation-dashboard)   |
| **Knowledge**      | Top shared documents, top viewed documents, top tags, top sources                                              | [Knowledge Analytics](/features/knowledge-analytics)     |
| **Feedback**       | Feedback type distribution, issue frequency, recent submissions                                                | [Feedback Analytics](/features/feedback-analytics)       |
| **Tickets**        | Ticket volume, conversion rate, priority distribution, top requesters/organizations                            | [Tickets Analytics](/features/tickets-analytics)         |
| **Topics**         | Topic distribution treemap, daily trends, topics by agent, sub-topic breakdown                                 | [Topics Analytics](/features/topics-analytics)           |
| **User Analytics** | New user registrations, daily active users, top organizations, top users                                       | [User Analytics](/features/user-analytics-dashboard)     |
| **MCP**            | MCP call volume, error rates, calls by method/source/tool, duration by method                                  | [MCP Analytics](/features/mcp-analytics)                 |

All tabs share the same header filters: time range, organization, user type, and agent. Every tab supports PDF export.

## Browse Pages

Three list pages let you search, filter, and export individual records:

| Page                                          | Sidebar Link     | What You Can Do                                                                                             |
| --------------------------------------------- | ---------------- | ----------------------------------------------------------------------------------------------------------- |
| [Conversations](/features/conversations-list) | **Chat History** | Filter by date, agent, CX Score, topics, content search. Export as CSV. Click a row to review and evaluate. |
| [Feedback](/features/feedback-list)           | **Feedbacks**    | Filter by issue type, admin tags, status, reviewer. Assign reviewers and set status inline. Export as CSV.  |
| [Tickets](/features/tickets-list)             | **Tickets**      | Filter by date, status, priority. Export as CSV.                                                            |

## Quality & Evaluation

These features work together to measure and maintain conversation quality:

| Feature                                                      | What It Does                                                                                                   |
| ------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------- |
| [Thread Evaluator](/features/thread-evaluator)               | Automatically scores conversations daily using an LLM. Generates CX Score, dimension scores, and review flags. |
| [CX Score](/features/cx-score)                               | Weighted score (0-100) across five dimensions. Filter, export, and track trends.                               |
| [Topic Analyzer](/features/thread-tagger)                    | Automatically categorizes conversations by topic using keyword matching and AI classification.                 |
| [Conversation Labels](/features/conversation-labels)         | Manage the topics and admin tags used to organize conversations.                                               |
| [Conversation Management](/features/conversation-management) | Review individual conversations, set manual evaluations, assign reviewers, manage tags.                        |

## Getting Started

If you're new to AGO analytics:

1. **Start with the Dashboard** — the Overview tab gives you a quick health check
2. **Enable the Thread Evaluator** — automated scoring surfaces quality issues you'd otherwise miss
3. **Set up topics** — categorizing conversations makes analytics much more useful
4. **Read the tutorial** — [Monitor and Improve Agent Performance](/guides/analytics-tutorial) walks through the full workflow

## Guides

| Guide                                                               | When to Use It                                    |
| ------------------------------------------------------------------- | ------------------------------------------------- |
| [Monitor and Improve Agent Performance](/guides/analytics-tutorial) | First-time setup and ongoing improvement workflow |
| [Diagnose Quality Issues](/guides/diagnose-quality-issues)          | CX Score dropped or escalation rates are rising   |
| [Set Up Topic Analysis](/guides/setup-topic-analysis)               | You want to categorize conversations by subject   |
| [Export Analytics Data](/guides/export-analytics-data)              | You need data in a spreadsheet or BI tool         |