> ## Documentation Index
> Fetch the complete documentation index at: https://ago.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Smart Tribune

> Import FAQ and knowledge base content from Smart Tribune

Import FAQ and knowledge base content from Smart Tribune into AGO. Connect your self-service content for AI-powered customer support.

## Overview

| Feature            | Details                |
| ------------------ | ---------------------- |
| **Authentication** | Bearer Token           |
| **Content Type**   | FAQ / Knowledge Base   |
| **Hierarchy**      | Thematics (categories) |
| **Multi-language** | Yes                    |

## Prerequisites

* Smart Tribune account
* API bearer token
* Knowledge base ID

## Getting Your Credentials

1. Contact Smart Tribune support for API access
2. Obtain your bearer token
3. Note your knowledge base ID from the dashboard

## Configuration

### Required Fields

| Field               | Description               | Example             |
| ------------------- | ------------------------- | ------------------- |
| `api_key`           | Bearer token              | `your-bearer-token` |
| `knowledge_base_id` | Knowledge base identifier | `kb-12345`          |

### Optional Fields

| Field       | Type   | Description                    | Default |
| ----------- | ------ | ------------------------------ | ------- |
| `thematics` | array  | List of thematic IDs to import | All     |
| `channel`   | string | Channel type                   | `faq`   |

## Setup Steps

1. Navigate to **Knowledge** → **Sources**
2. Click **Create Source**
3. Select **Smart Tribune** as the source type
4. Enter your bearer token
5. Enter your knowledge base ID
6. (Optional) Filter by thematics
7. Click **Save**
8. Click **Sync** to start importing

## Filtering by Thematics

Import only specific categories:

```json theme={null}
{
  "api_key": "your-bearer-token",
  "knowledge_base_id": "kb-12345",
  "thematics": ["thematic-id-1", "thematic-id-2"]
}
```

## Channel Configuration

Smart Tribune supports different channels. Default is `faq`:

```json theme={null}
{
  "channel": "faq"
}
```

## Content Structure

Smart Tribune content is organized by thematics (categories):

```mermaid theme={null}
flowchart TD
    A[Knowledge Base] --> B[Thematic: Billing]
    A --> C[Thematic: Account]
    B --> D[How do I update my payment method?]
    B --> E[Where can I find my invoices?]
    C --> F[How do I reset my password?]
    C --> G[How do I delete my account?]
```

## Troubleshooting

<AccordionGroup>
  <Accordion title="Authentication Error">
    * Verify the bearer token is correct
    * Check the token hasn't expired
    * Ensure the token has read permissions
  </Accordion>

  <Accordion title="Knowledge Base Not Found">
    * Verify the knowledge base ID is correct
    * Check you have access to this knowledge base
  </Accordion>

  <Accordion title="No Content Imported">
    * Verify there is published content
    * Check thematic filters aren't too restrictive
    * Ensure the channel is correct
  </Accordion>
</AccordionGroup>

## Related Documentation

* [Knowledge Connectors](./knowledge-connectors) - All available connectors
* [Knowledge Source Management](../features/knowledge-source-management) - Source configuration